How YOU Can Improve Your Online Reputation
There are three things you MUST Do to improve your online reputation.
- Manage Your Online Reputation
- Build Your Online Reputation
- Market Your Online Reputation
Most businesses are either building their reputation and/or managing it. The majority are not marketing their reputation.
When you combine these three areas of Online Reputation Management, you will beat out your competitors.
Don’t worry! We’ve got you covered. Eagle Media Solutions specializes in full-service Online Reputation. We help you build your online reputation, manage it, and then market your glowing reviews.
And we take it one step further. Eagle Media Solutions can Optimize Your Reviews. This means you will dominate the search engine results with 5 Start Reviewswhen a future customer is searching for your business.
Complete Reputation Service
Today’s consumers are searching online for a service/product prior to making a purchase with a business. The more reviews you have across multiple review sites, the more likely your future customer/patient is to do business with you.
Manage Your Reputation
It is important to respond online to reviews. This shows that you care about your customers/patients and it also shows that you are responsive. Today’s consumer wants to know the business they decide to buy from is responsive.
We are able to monitor your online reputation on the top 6 review sites. We send you an instant review alert every time a review is left online for your business. If the review is negative, we send it to your support team to follow up. The positive reviews are sent to your sales team so they can call for a referral.
A detailed reputation report is sent to you on a regular basis (weekly, monthly, etc). The report shows you the reviews you have received, the sites where you are receiving reviews, and where you need to get more reviews.
When you also use our Reputation Marketing Services, we send you a monthly marketing analysis where we track all of the marketing of your reviews. This is a proprietary service that no other company is offering. This report will show you how many reviews we are marketing, where the marketing is distributed, and how many people are viewing the image/video online. This allows you to see how our reputation marketing is working for you.
Build Your Online Reputation
We help you get more 5 Star Reviews from your customers/patients.
When a consumer is searching for a business or service on a review site, they are looking at just that one site. And if your business does not appear on that particular review site, you just lost out to your competitor who is listed on that review site. A consumer who is searching on Insider Pages is going to use a business that is on Insider Pages. If you are on Google and not on Insider Pages, you were never seen by the consumer who is searching Insider Pages. This is why it is important for a business to be listed on the top 20 review sites and have some reviews on each site.
We can help you with this. We will list your business on the top 20 review sites. Next, we help you get reviews on each of these sites with our proprietary software that you can easily setup in your office. When a customer/patient signs in for their appointment, you use our software. Within a few hours of the completion of the service, an email sent to your customer/patient asking for a review.
Customers/patients who are going to give you a 4 or 5 star review, are sent to the review site of your choice. This helps you get good reviews across multiple sites. We can also notify your sales team so they can follow up for a referral and/or next sale.
The customer/patient who is going to give a review of 3 stars or less are directed to your customer service department so that you can resolve their concern without a negative review being left online.
You can also use the email list that is built through this process to continue to market to your customers/patients and make them aware of additional offers.
Market Your Reputation
You’ve built a 5 star reputation and it’s time to let everyone know how good you are.
We help you market your online reputation by creating images and videos of the 5 star reviews. We then syndicate the images and videos across social media. In addition, since you will own these images and videos, you can place them on your website and have the videos playing in your office.
We not only upload the videos to sites such as YouTube, we optimize the video so that it appears when a current/future customer/patient searches for “your business + city + review”. The idea is to dominate the first page with your reviews. This allows you to build a fence around the negative reviews and highlight your five star reviews.
By having five star reviews of your business across the top 20 review sites, you are building your brand. It’s like having little diamonds sprinkled across the internet instead of pieces of coal.
Each of these services can be purchased separately. To build the strongest Online Reputation, we recommend Our Complete Reputation Services which includes helping you Manage, Build, and Market your Online Reputation.
As part of our Complete Reputation Services, you have access to a client feedback CRM. This allows you to see all of your locations and it aggregates all of the reviews for your locations and feedback into one place. From here you can setup email sequences to send to your customers/patients.
Complete the Getting Started form today to learn more about how we can help you Manage, Build, and Market Your Online Reputation.
If you are interested in just one of these areas, we can help you with them individually.